Privacy statement

E-quine.com collects various data when using the website www.e-quine.com during the registration or payment process. e-quine.com handles the privacy of website visitors properly and carefully. This privacy statement explains how we handle your privacy.

 

Our primary goal when registering information is to ensure your visit to this website is improved. We therefore only register data deemed necessary to achieve this goal. You are not obliged to provide this information to us, and you can read and see nearly all website information without providing any personal information.

 

Collecting personal data

When you visit e-quine.com, we may also collect the following data:

  • your Internet Protocol address or the IP address of your proxy server;
  • your Internet Service Provider (ISP);
  • the duration of your visit;
  • the number of times you visit e-quine.com;
  • basic domain information;
  • the pages you visit;
  • any websites linked to our website;
  • third-party websites visited with links to e-quine.com;
  • information about the operating system and the internet browser used;
  • your behaviour on the website.

 

The reasons we collect the data:

  1. to gain insight into your preferences, enabling us to coordinate our services and provide the necessary service to you as a user (‘profiling’);
  2. to enable us to make specific offers (‘direct marketing’) in relation to our services.
  3. to collect data for statistical and research purposes to improve our website.

We may collect, process and store personal data when you complete an online contact form or shop on our website.  This includes your name, address, email address, contact number and other information necessary for any transactions. We also store information about your surfing behaviour.

Newsletter

Where you have subscribed to receive our newsletter, we will only ask for your e-mail address. Each newsletter contains an unsubscribe button, allowing you to opt-out of receiving our communication at any time.

 

Contact Form

Visitors to e-quine.com complete a contact form to request further information. We ask for your name, e-mail address, postal address and telephone number, if you would like us to contact you by telephone.

 

Product purchase

Before you make a purchase on e-quine.com, we ask you to provide your billing information. This includes your name, address, telephone number and e-mail address.


Use of personal data

E-quine.com uses the information from this site exclusively for the following purposes:

  • to forward important information in relation to the activities of e-quine.com and other requested information;
  • to contact you after feedback or a question about our products and services;
  • to monitor the performance of this site;
  • to improve our website and service;
  • for internal administration.



Access to, updating, deleting and correcting your data

You can request access to the personal information we have about you and request us to correct or delete any personal information. Please contact us via info@e-quine.com.



Storage period

The storage, collection and processing of your personal data will not be held longer than necessary for the purpose intended, unless it is necessary to comply with a legal obligation to retain e-quine.com.



Sharing your data with third parties

Below you can read with which organisations e-quine.com shares personal data.

 

Webwinkelsoftware


WooCommerce

Our webshop is developed with software from WooCommerce and we have selected PCextreme for our web hosting. Personal data you make available to us for the benefit of our services will be shared with both parties. PCextreme can access personal data when providing e-quine.com with technical support. PCextreme will never use your data for any other purpose.

 

PCextreme is obliged to take appropriate security measures based on the agreement with e-quine.com. These security measures consist of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.



Web hosting

PCextreme provides our web hosting and e-mail services. PCextreme processes personal data on our behalf and does not use any personal data for its own purposes. However, this third-party can collect metadata about the use of the services. This is not personal data. PCextreme has the appropriate technical and organisational measures to prevent loss and unauthorised use of all personal data. As part of e-quine.com’s agreement with PCextreme, it is required to maintain privacy.

 

 

 

E-mail and mailing lists

MailChimp

We send our newsletters via MailChimp. MailChimp will never use your name and e-mail address for its own purposes. Each newsletter contains an unsubscribe button, allowing you to opt-out of receiving our communication at any time. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies to make it clear when e-mails are opened and read. MailChimp reserves the right to use your data to further improve the services and to share information with third parties.



Payment processors

Mollie

We use the Mollie platform to handle (part of) the payments in our online store. Mollie processes your name, address and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share anonymised data with third parties. All aforementioned safeguards regarding the protection of your personal data also applies to selected services for which Mollie engages third parties. Mollie does not store your data for longer than is permitted under the legal terms.

 

Profiling tool

BlueConic

To build individual customer profiles, e-quine.com uses BlueConic. This software progressively builds individual customer profiles through various channels, from the first touch of an anonymous website visitor to a well-known customer. This allows us to dynamically segment and communicate with you based on the most relevant content.


Online advertising

Facebook

On our website we use Facebook pixel, which collects data and helps e-quine.com keep track of campaigns based on your preferences and interests. It also gives us the opportunity to carry out social media campaigns for people with similar preferences and interests. It works by placing and triggering cookies to track users as they interact with e-quine.com, our Facebook activity and advertising.

 

Delivery services

PostNL

We use the services of PostNL for our postal deliveries. It is therefore necessary we share your name and address details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event PostNL engages subcontractors, PostNL will make your details available to these parties.

 

E-quine.com will not provide, sell, exchange or otherwise disclose personal information to a third party unless:

  • you have given us permission for this;
  • there are legal grounds for doing this.



Access, deletion and / or correction of your data

You can request access to the personal information we have about you and ask us to correct or delete any personal information. Please contact us via info@e-quine.com.

We will respond to your request by e-mail within four weeks. You also have the right to submit a complaint about the processing of personal data by e-quine.com to the Dutch Data Protection Authority, if your request is not being handled satisfactorily by us.

 

Permission institutions

E-quine.com uses different techniques and methods to optimise your web experience. Depending on your preferences, you can select the desired level of authorisation. We offer three different levels:

 

  1. Functional website

At this level only cookies that are strictly necessary or functional are used. For example, we use Google Analytics, where the IP address of visitors is completely anonymised and cannot be traced back to a person. By approving these cookies, you can only use the standard website. If you do not want to approve these cookies, you can disable them in your browser settings.

 

  1. Full website

At this level you allow the collection of personal information, such as your personal interests. E-quine.com uses this data to optimise your current and future experiences on the website. At this level all techniques are applied, such as BlueConic.

 

More information about the cookies we collect can be found in the cookie statement.

 

External websites

This site contains links to other websites. E-quine.com is not responsible for the way these other sites deal with privacy. E-quine.com recommends you read the privacy policy on these linked websites as they may contain other terms and conditions that apply to you.



Safety

Measures have been taken to protect visitors against the loss or misuse of, or unauthorised altering or consulting of information that falls under our supervision. However, information you send us is not encrypted, unless we explicitly state it.



Changes to our privacy policy

It is possible that this statement will be changed in the future. We recommend you continue to consult this privacy policy regularly. This privacy statement was last updated on May 18, 2018.


Contactdetails
e-quine.com
Goudse Houtsingel 101
2805 HL Gouda
The Netherlands
info@e-quine.com

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✓ Only NOC*NSF and KNHS recognized training on horse behaviour!
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